My account is stuck on "Connecting"
What the Connecting state means and how to resolve an account that doesn't move to Connected.
Updated
A newly added account shows Connecting for a few seconds while RobotCopier logs in and reads your symbols and balance. It should move to Connected shortly after.
If it stays on "Connecting"
- Refresh the Accounts page. The status updates in the background; a stale page can keep showing Connecting after the account is actually connected.
- Check the three details. Login (account number), password, and — most often — the server name, which must match your broker's list exactly (case-sensitive).
- Confirm the account type. A Live login can't connect to a Demo server and vice-versa; the server name usually says which.
- Check the password. If you recently changed it in MT5, update it here too.
Still stuck after a refresh and re-check? Open a support ticket from your dashboard or email [email protected] with the account number (never send your password) — we can see the connection attempt on our side.
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